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China Eastern sgarticletype Flights operated only by CZ between Schengen countries and mainland China: 1.One free change/reroute within the validity period.

If there is no available flights or seats fourteen days before and after the original flight, the tickets could be involuntarily refunded. OPTIONAL SERVICES AND FEES

Contact Us The remarks column on the refund application form must be filled in with all of the original ticket numbers.1.5 When the refund amount calculated in accordance with the above provisions is negative, only the taxes for unused flight segments will be refunded, with no refund of the fuel surcharge for unused flight segments.1.6 For domestic-international interline tickets with OD fares, if the booking class of the international segment is L or lower, once a portion of the ticket is used the refund will be made in accordance with the above provisions, with no refund of the fuel surcharge for unused flight segments.1.7 For international-international interline tickets with 6th freedom fares, once a portion of the ticket is used the refund will be made in accordance with the above provisions, with no refund of the fuel surcharge for unused flight segments.1.8 Voluntary refund of tickets marked "NON-REF" is not permitted; only the taxes for unused flight segments will be refunded, with no refund of the fuel surcharge for unused flight segments. LITHIUM BATTERY SAFETY

China Eastern Airlines is operating using the company’s standard cancellation and rebooking policies. China Eastern will validate refund requests upon receiving the invoice. Their original channels where tickets were purchased (Travel Agent, Online Portal etc.).2. MEDICAL SERVICE VISA China Airlines Adds Dedicated "Novel Coronavirus Service Information" Section to Website for Consolidated Flights and Ticketing Inquiries Published: Feb 04, 2020 . Internationale und nationale Flugbuchung, Direktflüge zwischen Shanghai und London, Online-Ticketkauf, 7x24-Stunden-Service, Deutschland Streckenbereich, China Eastern Airlines(DE) offizielle Webseite China Eastern Airlines hotline (Within China) : 95530 China Eastern Airlines hotline (Overseas) : 0086-21-206955303. COMMENT & COMPLAINT Refund shall be processed by the passenger with his/her issuing channel or agent.For Passenger who require to process refund can contact :1. If the ticket is purchased on China Eastern Airlines app and official website, please open the corresponding order directly on app or official website and submit the refund application, the system will automatically process it. Contact Us INFANTS Refund shall be processed by the passenger with his/her issuing channel or agent without paying refund fees. The remarks column on the refund application form must be filled in with all of the original ticket numbers.1.4.3 If a ticket is changed using the reissue method (including multiple changes) and the first original ticket specifies that no refund is permitted, the amount refunded to the passenger is equal to the remainder after deducting the price difference of the new reissued ticket, calculated in accordance with Article 1 of these General Provisions, and the fare paid for the first original ticket. A dedicated "Novel Coronavirus Service Information" section has been added to the China Airlines website in response to the novel coronavirus outbreak.

Passengers can apply for refund at any time within the validity period of the tickets. 1.1 If the flight coupons of the tickets are not used sequentially, the unused coupons will be refunded in the following way: The refund amount is the ticket price plus taxes actually paid by the passenger, deducted by the applicable prices and taxes of the physical seats (U/F/J/Y) on the used flight segments, and the refund fees.1.2 For tickets used in the sequential order, the refund procedure is as follows:1.2.1 Totally unused ticket: the amount refunded to the passenger is equal to the paid ticket amount minus the refund fee specified for the ticket fare.1.2.2 Partially used ticket: the amount refunded to the passenger is equal to the paid ticket amount minus the one-way or round-trip fare applicable to the used flight segments (if there is no one-way fare, the lowest one-way fare higher than the original service class published by SITA AIRFARE will be calculated), and minus the relevant refund fee and the taxes and fees for the used flight segments.1.2.2.1 If only the domestic and/or international interline portion remains: the amount refunded to the passenger is equal to the paid ticket amount minus the fare applicable to the used flight segments, and minus the relevant refund fee and the taxes and fees for the used flight segments.1.2.2.2 If only the domestic and/or  International interline portion (including code share flights operated by foreign airlines) is used: the amount refunded to the passenger is equal to the paid ticket amount minus the highest fare published by SITA AIRFARE in the actual service class for the used flight segments, and minus the relevant refund fee and the taxes and fees for the used flight segments.1.3.1 If a portion of the group ticket has been used then no refund is permitted; only the taxes for unused flight segments will be refunded.1.3.2 If no portion of the group ticket has been used and the actual number of travelers in the group is greater than or equal to the specified minimum number, the refund will be made in accordance with Article 1.2.1 of these General Provisions.1.3.3 If no portion of the group ticket has been used and the actual number of travelers in the group is less than the specified minimum group number, only the taxes for the unused portion will be refunded.1.3.4 When a group ticket is refunded, if the actual number of travelers in the group is lower than the number specified for the free-ticket group concession, the corresponding free-ticket fares must be deducted from the refund amount.1.4 If, after making voluntary changes to a ticket in accordance with Article 14 of these General Provisions, the passenger requests a voluntary refund of the ticket, the refund will be processed as specified below.1.4.1 If fare differences were collected by completing an MCO, then the refund will be processed in accordance with the provisions for handling MCO refunds; at the same time, the refund will be processed based on Article 1 of these General Provisions in accordance with the fare rules for the original ticket.1.4.2 If a ticket is changed through reissue (including multiple changes) and the first original ticket specifies that a refund is permitted, the amount refunded to the passenger is equal to the remainder after deducting the fare difference of the new reissued ticket, calculated in accordance with Article 1 of these General Provisions, and the refund fee charged in accordance with the provisions for the first original ticket.
China Eastern will validate requests and refund fares to the bank card used to make the booking. CHECK-IN COMMENT & COMPLAINT

China Eastern mobile APP, process at Changes/Refund or main page left top corner 'online customer services'. LITHIUM BATTERY SAFETY SPECIAL ASSISTANCE Scandinavian Airlines COVID-19 cancellation policy No fee to rebook flights scheduled to depart before August 17, 2020.
Indicates external site which may or may not meet accessibility guidelines. 66, Jichang Avenue, Pudong New Area, Shanghai, 201202. China Eastern official WeChat (WeChat ID: China Eastern Airlines), upload and submit manual process.4. Mail refund: Passengers can mail their flight purchase invoice to: Refund team, Floor 3, No. In order to lend every effort in the joint prevention and control of the new coronavirus pneumonia epidemic situation, from 0:00 on January 24, 2020, if the passenger applies for the voluntary refund of the tickets of the China Eastern Airlines and Shanghai Airlines which were purchased before January 24 2020, China Eastern Airlines will refund the tickets free of charge. Relevant ticket refund rules are as follows:781 tickets (including mileage award tickets) purchased on or before January 24, 2020 which itinerary involves flights operated by China Eastern Airlines/Shanghai Airlines(MU/FM) and code-share flights with MU/FM flight numbers.Passengers can apply for refund within the validity period of the tickets without paying refund fees.

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