charnwood forest alpacas

I believe my letter of complaint written to the manager explains the rating given: "I am writing to you to make a complaint about a dreadful recent visit to Charnwood Forest Alpacas. I believe my letter of complaint written to the manager explains the rating given: "I am writing to you to make a complaint about a dreadful recent visit to Charnwood Forest Alpacas. I attended on the 28th December with my three Grandsons, What an experience for them all. Round it off with an Afternoon tea or meal from the Chilli Bean cafe. - See 2,018 traveler reviews, 2,185 candid photos, and great deals for Boundary, UK, at Tripadvisor. It was one of my grandsons. This is the version of our website addressed to speakers of English in United Kingdom. Bought this as a surprise Christmas present for myself and two adult children. A 110 acre farm, it is home to over 150 alpacas and offers people the opportunity to meet and walk the animals. The instruction pre walk was helpful & put you at ease. Very attentive staff. The sign at the entrance is an enormous 4 metres x 3 metres and there is a totally unobstructed view from the road. They should feel ashamed of themselves to treat people in such a way !!! Despite all of this the manager merely replied with the typical 'there's nothing we can do' message and blamed us for being late !! For almost 10 years, we have been sharing the joy of alpacas with our guests from all over the UK. Based out of Littleover, Derbyshire, in the East Midlands of England, Charnwood Forest Alpacas are a unique wedding service providing a friendly tribe of alpacas to special events. We send reminders and encourage people to allow an additional 30 minutes 'just in case' so this usually covers any unforeseen delays. Charnwood Forest Alpacas, Boundary: See 2,018 reviews, articles, and 2,184 photos of Charnwood Forest Alpacas on Tripadvisor. Please make sure you book and attend an assessment lesson before booking any further lessons. Charnwood Forest Alpacas is a working Alpaca farm in the heart of England, on the border between Leicestershire and Derbyshire, where they breed, raise and sell Alpacas and their products. Our 90 minute walk with Alpacas lead by Grace was fantastic, she was knowledgeable, patient and able to answer every question, the Alpacas were gorgeous and really put a smile on your face. I believe my letter of complaint written to the manager explains the rating given: "I am writing to you to make a complaint about a dreadful recent visit to Charnwood Forest Alpacas. After this shambles we arrived at the farm about 20 minutes late, only to see that the group had just left with the alpacas. She said "you can't turn up late to an appointment and expect to receive a service". Charnwood Forest Alpacas Breeders of quality pedigree alpacas in Leicestershire offering walks with alpacas, craft courses, cria watch visits & scrummy food in our Chilli Bean cafe. But we could never have been prepared for what was to come later on. We have very busy lives (which is why it has taken us a while to write this letter) so we rarely find time to do things like this thus it was extremely disappointing that we completely wasted this day. Inside we spoke with Gemma who was very rude to us. Charnwood Forest Alpacas The Pukka Pacas Story. After this shambles we arrived at the farm about 20 minutes late, only to see that the group had just left with the alpacas. When I asked for her name so that I could make this complaint, Gemma said "you can write to my boss but you won't get anywhere with it". Tatum the leader was Amazing she interacted with everyone in the group and the knowledge she has about this beautiful Animal is second to none she’s brilliant. If you have already booked, cancel directly with Charnwood Forest Alpacas, at least 48 hours prior to arrival. Please choose a different date. Once you have cancelled, go to My Account and choose Get Refund. Get the latest business insights from Dun & … We were finally able to turn around again and eventually get into the farm only to find out that the sign "right in front of" us was actually facing parallel to the road and was some distance away so it's no wonder that we had missed it twice. Contact. Couples seeking something unique for their milestone moment can book some adorable and extremely fluffy alpacas to fascinate and entertain their guests. First of all, there was an extreme amount of traffic due to an accident which prevented us getting there early as planned. The sign at the entrance is an enormous 4 metres x 3 metres and there is a totally unobstructed view from the road. Llama photo opportunity. We just left feeling very disgruntled, having to travel all the way back home for nothing. The lady did not make clear which side of the road we were coming from and said that would be a huge sign "right in front of" us whenever we get to the right entrance. Tatum the leader was Amazing she interacted with everyone in the group and the knowledge she has about this beautiful Animal is second to none she’s brilliant. You do require suitable clothing & footwear for wet, muddy & uneven ground & weather as the walk is approx an hour plus it is open countryside, so no shelter. We had booked for the 'Walk with Alpacas 90 minute Experience' and the afternoon tea on 17th. A nice waitress said that we could still have our afternoon tea, but we did not even want that as we were so disgusted with the way that the situation was handled by Gemma and we wanted to get everything that we had paid for, not just part of it so that we could get a proper experience. Exclusion dates may apply — please enquire when booking. It took us a very long time to finally be able to turn around and approach the farm again. more, Response from Chris D, Owner at Charnwood Forest Alpacas. Charnwood Forest Alpacas: Amazing! And while lockdown persists, bosses have come up with an original way to entertain clients from the comfort of their own homes. Charnwood Forest Alpacas: Alpacas - See 2,019 traveller reviews, 2,184 candid photos, and great deals for Boundary, UK, at Tripadvisor. Horse Livery now also available at our on site stables "THE YARD" with 7 outdoor stables and 13 acres of grazing available. To book please register below. Charnwood Forest Alpacas travelers' reviews, business hours, introduction, open hours. For an unforgettable experience, a wedding at Charnwood Forest with our lovely alpacas is a perfect choice. !what a fabulous, Ashby Road Scamhazel Farm, Boundary, Ashby-de-la-Zouch DE11 7BA England, Great Venue, friendly staff & Llamas. You do require suitable clothing & footwear for wet, muddy & uneven ground & weather as the walk is approx an hour plus it is open countryside, so no shelter. It took us a very long time to finally be able to turn around and approach the farm again. We are sorry you feel like you have nothing nice to say about our business but as you can see from our reviews, your experience is the exception, a huge 95% of our visitors leave 4/5* reviews after their visit with us. Gemma said that she could not even do that and we would not get any service at all for the money that we had paid. We saw no such sign on the road and we ended up driving past the farm once again. Sorry, there are no tours or activities available to book online for the date(s) you selected. It is officially baby season at Charnwood Forest Alpacas, in … We have very busy lives (which is why it has taken us a while to write this letter) so we rarely find time to do things like this thus it was extremely disappointing that we completely wasted this day. Gemma said that she could not even do that and we would not get any service at all for the money that we had paid. - See 2,018 traveller reviews, 2,185 candid photos, and great deals for Boundary, UK, at Tripadvisor. Well of course you can't receive something that you've already missed, but the least you can do is be helpful and accommodate your customers so that they can come back and have a positive experience at your business rather than an appalling one. A nice waitress said that we could still have our afternoon tea, but we did not even want that as we were so disgusted with the way that the situation was handled by Gemma and we wanted to get everything that we had paid for, not just part of it so that we could get a proper experience. Charnwood Forest Alpacas: Charnwood Forrest walking with alpacas - See 2,011 traveller reviews, 2,181 candid photos, and great deals for Boundary, UK, at Tripadvisor. Llama photo opportunity. Whilst I understand that your business does not affect the traffic, once we got to the entrance of the farm as stated on Google Maps, the gate was closed and there was a tiny sign on it which we could not read as we were driving past. Our herd of 150 pedigree alpacas consists of all shades of white, beige, fawn, brown and black huacayas so you can guarantee to find an animal to your liking. Charnwood Forest Alpacas, Boundary: Hours, Address, Charnwood Forest Alpacas Reviews: 5/5 They should feel ashamed of themselves to treat people in such a way !!! We were finally able to turn around again and eventually get into the farm only to find out that the sign "right in front of" us was actually facing parallel to the road and was some distance away so it's no wonder that we had missed it twice. She said "you can't turn up late to an appointment and expect to receive a service". The popularity of the walks is perhaps due in no small part to the fact that alpacas, by their very nature, are so calming. Very attentive staff. The lady did not make clear which side of the road we were coming from and said that would be a huge sign "right in front of" us whenever we get to the right entrance. Important Information Charnwood Forest Alpacas Eating – There is the Chilli bean cafe where you can purchase hot or cold food and drinks. Took our money and provided no service !!!!! We send reminders and encourage people to allow an additional 30 minutes 'just in case' so this usually covers any unforeseen delays. We all loved it. Completely lost about where to go next, we rang the farm and were given quite vague directions to say the least. Charnwood Forest Alpacas: Alpacas - See 2,017 traveler reviews, 2,183 candid photos, and great deals for Boundary, UK, at Tripadvisor. We all loved it. Our 90 minute walk with Alpacas lead by Grace was fantastic, she was knowledgeable, patient and able to answer every question, the Alpacas were gorgeous and really put a smile on your face. overall a, Lovely experience, just a nice amount of walking and a lovely amount of time with alpacas , Katie our guide was excellent, friendly, informative and a great asset to Charnwood, learnt lots of interest, We booked the sparkling afternoon tea with the alpaca walk,the walk with your own alpaca within a group took approximately one hour depending on how long your alpaca wanted to graze! Gemma just said in an impudent manner, "It's lunchtime now you've got to eat something!". When I asked for her name so that I could make this complaint, Gemma said "you can write to my boss but you won't get anywhere with it". Alpacas are gentle and loving, making them the perfect addition to your countryside ceremony. You can also pre-book an afternoon tea or book one with your experience. Charnwood Forest Alpacas & Chilli Bean Kitchen, Ashby de la Zouch. We understood that we could not have done the walk on that day as we had missed the safety briefing, and we weren't even looking for a refund, merely to change our booking to another day after the chaotic journey we had experienced. Plenty of chat with the. Plenty of chat with the. First of all, there was an extreme amount of traffic due to an accident which prevented us getting there early as planned. Completely lost about where to go next, we rang the farm and were given quite vague directions to say the least. Chilli Bean Cafe at Charnwood Forest Alpacas After the walk we headed to the cafe for a bite to eat (the chocolate orange cheesecake was particularly good) before heading back to the car. My alpaca was very chatty and friendly. I sincerely hope that you can resolve this issue somehow for us so that we can say something nice about and support your business online." Charnwood Forest Alpacas was born with a herd of 55 animals on a 30 acre farm. Thank you for your review, we do understand that things happen which are unexpected and outside of your control but we cannot resell a pre-booked space, so they are lost. We just left feeling very disgruntled, having to travel all the way back home for nothing. Definition Camps; Bluebell Arboretum and Nursery; Field Sport UK; Trent Adventure; Escape Time - Burton upon Trent; Hicks Lodge Gemma just said in an impudent manner, "It's lunchtime now you've got to eat something!". Very good value & a great place to visit. Cute baby alpacas have been born just a short trip from Burton - and you could spend the day with them. - See 2,019 traveler reviews, 2,184 candid photos, and great deals for Boundary, UK, at Tripadvisor. An alpaca breeding centre in the heart of Leicestershire, Charnwood Forest Alpacas provide all the services, accessories and facilities needed for the care of the South American animals. Hotels near (BHX) Birmingham Intl Airport; Hotels near (EMA) East Midlands Airport; All things to do in Boundary; Things to do near Charnwood Forest Alpacas. second visit and she even went out of her way to locate his last alpaca in a near field to show him. A stud should be chosen to add improvements to the female for example to improve the fleece. Learn about where alpacas come from and what makes these special animals unique. Despite all of this the manager merely replied with the typical 'there's nothing we can do' message and blamed us for being late !! We had travelled all the way from Nottinghamshire (over an hour's drive) to an area which we were not familiar with at all so of course we left with plenty of time. Particularly for a small local business like yours, I would like to think that you would be more accommodating to your customers, instead of being happy to snatch money from them whilst providing no service whatsoever. Charnwood Forest Alpacas: 2020 Top Things to Do in North West Leicestershire District. Definitely worth a trip, Hotels near (BHX) Birmingham Intl Airport, Things to do near Charnwood Forest Alpacas. Just a side note for future visitors. They have an elite breeding stock and several award winning Alpacas. Hotels near Charnwood Forest Alpacas; Near Airports. Charnwood Forest Alpacas. Round it off with an Afternoon tea or meal from the Chilli Bean cafe. Stud services, shearing and animal husbandry are all offered by the team, who use their specialist knowledge to ensure the creatures are well looked after. Charnwood Forest Alpacas: Excellent - See 2,019 traveller reviews, 2,184 candid photos, and great deals for Boundary, UK, at Tripadvisor. Animal Experiences. Highly recommended. Charnwood Forest Alpacas Experience – Trekking & Afternoon Tea July 31, 2018 Suzy Days out , Days out - Derbyshire , Days out - Leics , Other … Lots of giggles. Well of course you can't receive something that you've already missed, but the least you can do is be helpful and accommodate your customers so that they can come back and have a positive experience at your business rather than an appalling one. Charnwood Forest Alpacas is based at Scamhazel Farm in Boundary, on the Derbyshire-Leicestershire border. overall a, Lovely experience, just a nice amount of walking and a lovely amount of time with alpacas , Katie our guide was excellent, friendly, informative and a great asset to Charnwood, learnt lots of interest, We booked the sparkling afternoon tea with the alpaca walk,the walk with your own alpaca within a group took approximately one hour depending on how long your alpaca wanted to graze! That was particularly unprofessional of her as she is essentially letting us know that our money is being taken and there is nothing we can do about it at all and no help whatsoever will be given to us! Took our money and provided no service !!!!! I sincerely hope that you can resolve this issue somehow for us so that we can say something nice about and support your business online." Very well organised and great fun. We will show you how to halter and lead the animals, then take a wonderful, scenic walk around the farm, stopping for a photo opportunity along the way. Highly recommended. more, Response from Chris D, Owner at Charnwood Forest Alpacas. 20K likes. My alpaca was very chatty and friendly. I attended on the 28th December with my three Grandsons, What an experience for them all. Particularly for a small local business like yours, I would like to think that you would be more accommodating to your customers, instead of being happy to snatch money from them whilst providing no service whatsoever. Conveniently located in central England, Charnwood Forest Alpacas offer Premium Breeding of Alpacas throughout the UK and Europe. I will most definitely be booking this experience again and would recommend to anyone. Very good value & a great place to visit. Fantastic walk today with the gorgeous alpacas, real good fresh air fun. Charnwood Forest Alpacas: Afternoon tea - See 2,019 traveller reviews, 2,184 candid photos, and great deals for Boundary, UK, at Tripadvisor. We had booked for the 'Walk with Alpacas 90 minute Experience' and the afternoon tea on 17th September 2020 at 14:00. She seemed shocked and started to calm down a little once she realised that we would actually make a complaint involving her. Lots of giggles. She seemed shocked and started to calm down a little once she realised that we would actually make a complaint involving her. We are sorry you feel like you have nothing nice to say about our business but as you can see from our reviews, your experience is the exception, a huge 95% of our visitors leave 4/5* reviews after their visit with us. Definitely worth a trip, Hotels near (BHX) Birmingham Intl Airport, Things to do near Charnwood Forest Alpacas. We saw no such sign on the road and we ended up driving past the farm once again. Inside we spoke with Gemma who was very rude to us. September 2020 at 14:00. Charnwood Forest Alpacas: Amazing! Charnwood Forest Alpacas: Charnwood Alpacas - See 1,855 traveler reviews, 2,006 candid photos, and great deals for Boundary, UK, at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Will be back again when the weather is better! Check out updated best hotels & restaurants near Charnwood Forest Alpacas. But we could never have been prepared for what was to come later on. Fantastic walk today with the gorgeous alpacas, real good fresh air fun. Just a side note for future visitors. How disgraceful of them to be happy to take people's money and provide no service at all !!! Charnwood Forest Alpacas If you wish to get in contact please email smile@pukkapacas.com with any queries, DMs aren't checked @charnwoodkunekune @chillibeankitchen www.pukkapacas.com Charnwood Forest Alpacas: Alpaca's are amazing! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. ... Charnwood Forest Alpacas. Sorry, there are no tours or activities available to book online for the date(s) you selected. Bought this as a surprise Christmas present for myself and two adult children. Will be back again when the weather is better! Very well organised and great fun. How disgraceful of them to be happy to take people's money and provide no service at all !!! This is the version of our website addressed to speakers of English in the United States. September 2020 at 14:00. We understood that we could not have done the walk on that day as we had missed the safety briefing, and we weren't even looking for a refund, merely to change our booking to another day after the chaotic journey we had experienced. Thank you for your review, we do understand that things happen which are unexpected and outside of your control but we cannot resell a pre-booked space, so they are lost. We had travelled all the way from Nottinghamshire (over an hour's drive) to an area which we were not familiar with at all so of course we left with plenty of time. Horse riding lessons for adults and children aged 6 and over. Find company research, competitor information, contact details & financial data for CHARNWOOD FOREST ALPACAS LIMITED of LOUGHBOROUGH. Charnwood Forest Alpacas, Boundary: See 2,018 reviews, articles, and 2,185 photos of Charnwood Forest Alpacas on Tripadvisor. Alpaca Trekking. We had booked for the 'Walk with Alpacas 90 minute Experience' and the afternoon tea on 17th. If you arrive late for a haircut for example, you would expect your hairdresser to rebook your appointment for another time, rather than turn you away and take all of your money for providing no service at all. The Manager. Please choose a different date. Charnwood Forest Alpacas, Boundary: Hours, Address, Charnwood Forest Alpacas Reviews: 5/5 Whilst I understand that your business does not affect the traffic, once we got to the entrance of the farm as stated on Google Maps, the gate was closed and there was a tiny sign on it which we could not read as we were driving past. The instruction pre walk was helpful & put you at ease. Charnwood Forest farm attraction is famous for its adorable alpacas, as well as keeping donkeys, pigs, sheep and goats. second visit and she even went out of her way to locate his last alpaca in a near field to show him. If you arrive late for a haircut for example, you would expect your hairdresser to rebook your appointment for another time, rather than turn you away and take all of your money for providing no service at all. That was particularly unprofessional of her as she is essentially letting us know that our money is being taken and there is nothing we can do about it at all and no help whatsoever will be given to us! It was one of my grandsons. Welcome to Charnwood Forest Alpacas. !what a fabulous, Ashby Road Scamhazel Farm, Boundary, Ashby de la Zouch DE11 7BA England, Great Venue, friendly staff & Llamas. Breeding is all about improving the quality of the herd and can be incredibly exciting to see what your choices produce. I will most definitely be booking this experience again and would recommend to anyone.

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